Refund & Cancellation Policy

Scope

This policy applies to project-based services, dedicated-team engagements, consulting, and software products or subscriptions we provide. Where a signed agreement, statement of work or order form contains different terms, those terms prevail.

Deposits & payments

Project engagements typically require an upfront deposit and may be invoiced in milestones or monthly. Deposits secure your slot in our schedule and cover work already planned and commenced; they are generally non-refundable once work has begun.

Cancelling a project or engagement

You may cancel an engagement by giving written notice. On cancellation:

• You are charged for all work completed and any non-cancellable costs we have committed to on your behalf up to the cancellation date;
• Any prepaid amounts for work not yet performed are, at our reasonable discretion, refunded or credited; and
• For ongoing or retainer engagements, we ask for the notice period stated in your agreement (typically 30 days).

Software subscriptions

For subscription-based software, you can cancel at any time and your subscription will remain active until the end of the current billing period. Unless required by law, fees already paid for the current period are non-refundable, and we do not provide partial-period refunds.

Completed & delivered work

Fees for work that has been completed, delivered or accepted are non-refundable. Where you believe deliverables do not meet the agreed specification, we will work with you to remedy the issue under the relevant agreement.

How to request a refund or cancellation

To request a cancellation or refund, contact us at info@amnetllc.com with your details and the relevant project or order.

Changes to this policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us

If you have any questions about this policy, please contact us at info@amnetllc.com.